Find the fix from what you see on your WordPress website
Start from what you see on your WordPress website or in the WordPress admin, run the first checks, then open the page for that symptom. The fixes apply to TermsFeed AutoTerms 3.0.8.
The Cookie Consent kit loads TermsFeed Free Cookie Consent 4.2.0. Find the symptom pages for what that script does inside the consent banner in Fix Cookie Banner Problems With Free Cookie Consent.
Checks to run first for any problem with the plugin
Check for a saved answer, a page cache, and a kit that is off, in this order, before you change any setting.
- Close every private window, open a new one, and load the page. The new window starts logged out and with no cookies, so no earlier answer or dismissal hides what you test.
- Clear the page cache in your caching plugin, at your host, and in your content delivery network (CDN), then reload the page.
- Open TermsFeed > Compliance Kits in the WordPress admin and confirm that the kit you test shows the status "Enabled".
Plugin symptoms and the troubleshooting page for each one
Open the troubleshooting page for the symptom you see.
| Page | What you see |
|---|---|
| WordPress Cookie Banner Not Appearing | No consent banner on the website while the Cookie Consent kit is on |
| Vendor Script Never Runs in WordPress | A tracking tool that sends nothing, even after a click on the "I agree" button |
| WordPress Script Runs Before Consent | A tracker request in the Network tab before the visitor answers |
| Cookie Notice Not Appearing in WordPress | No Cookie Notice bar, or a Close link that does nothing |
| Update Notice Not Appearing in WordPress | No announcement after you edited a legal page |
| Legal Page Returns 404 in WordPress | A legal page address that shows 404 Not Found |
| Blank Add Legal Page Screen in WordPress | A blank Add Legal Page screen with no "Create" buttons |
| Cookie Banner Save Errors in WordPress | A red error on a tab of the Cookie Consent kit after a click on the "Save Changes" button |
| Code or HTML Not Saving in WordPress | A message that names the "unfiltered_html" capability |
| Disclosure Box Missing in WordPress | A blog post without its affiliate disclaimer |
| Colors or Fonts Not Showing in WordPress | A kit that ignores the color or font you saved |
| WordPress Admin Menu Missing | A user who does not see the TermsFeed menu, or the Compliance Kits and Settings |
Help for WordPress websites that run a caching or page speed plugin
Set up your caching or page speed plugin once, so the kits keep working on cached and optimized pages. A caching plugin such as WP Rocket, LiteSpeed Cache, or WP Super Cache stores your pages, and a page speed plugin such as Autoptimize changes how scripts load.
| Page | What you set up there |
|---|---|
| WordPress Caching Plugins | Clearing the cache after each compliance kit change, "Caching plugins compatibility mode", the scripts to exclude from delay, and caches that store pages for logged-in users |
What to send to TermsFeed when no cause fits
Send TermsFeed the details of the problem together with the site information that the plugin prepares for you. The first reply then answers the problem instead of asking for those details.
Collect the page details in the window where you see the problem, and the plugin version and settings in the WordPress admin.
- The full address of a page that shows the problem.
- The plugin version from the WordPress Plugins screen.
- Every red line in the Console tab of DevTools, copied in full.
- The status of each request in the Network tab for the part that fails, such as the requests that match
cookie-consentoradmin-ajax. - A screenshot of the kit settings or of the error message.
Open TermsFeed > Help and click the "Send us a message" button. The screen fills a "Site information" box with the site name, the site URL, your email, and a report of your WordPress website. Click "Copy to clipboard" under the "Site information" box, click the email link, and paste the site information into the message with the details you collected. The plugin sends and stores nothing itself: the email link opens your own mail program with a message to TermsFeed, and you send it.
The WordPress.org support forum is public, so leave out the site details you keep private when you post there. Read the short answers to common questions in TermsFeed AutoTerms FAQ and Support first, then ask the plugin team and other users on the WordPress.org support forum of the plugin.