Blog: Return Policy
Page 2
How to Decline Refunds by Email
When a customer contacts you wanting a refund for a purchase, it can be an awkward experience. This becomes especially true if you cannot issue a refund due to the condition of the returned item or your business policy on returns & refunds. Your business needs a firm Return and Refund Policy,...
Sample Shipping Policy Template
Our Shipping Policy template will get you started with a Shipping Policy document. This template is free to download and use for your website or mobile app. A Shipping Policy is where you let your customers know important details about how you ship your goods if your business sells goods that...
Examples of No Return, No Refund Policies
You would be hard-pressed to find a brick and mortar storefront with no return policy. After all, if that kitchen mixer, oversized dress coat or computer monitor does not work for a customer, it is more cut-and-dry than discovering that the NBA League Pass or Google Play music selection did not...
How your Return Policy can affect customer retention
According to a study done by TrueShip, over 60% of customers review a Returns Policy before they make a purchasing decision. Cart abandonment is already a common problem for retailers, so anything that you can do to retain customers during the purchasing process should be a high priority. Specific features of your...
Refund Policy for SaaS Apps
While most e-commerce and brick and mortar stores are legally required to have a refund or return policy in place, SaaS apps and other digital products are not. This is due to the difference in nature of a digital product versus a non-digital product. For example, downloading a song on iTunes and...
Legal agreements if you sell through a mobile app
When selling products (physical or digital) through a mobile app, there are special legal considerations you need to keep in mind. Remember that many mobile e-commerce stores are simply mobile-optimized websites, but if you develop a mobile app to go alongside your website, the content, and display of your legal agreements...