Blog: Return Policy
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Do You Need a Money Back Guarantee?
To shoppers, having a money back guarantee shows that you have confidence in your product. While it acts mainly as a sales enhancer, many companies and web developers are under the impression that having one is a legal requirement. There are several reasons to include a money back guarantee but none...
"All Sales Final" Policy
There are retail situations where returns and refunds are not appropriate. Custom merchandise, clearance sales, and used products often fall under this list. It is possible to have an "All Sales Final" policy that does not allow refunds or returns. However, laws all over the world put limits on these policies...
Return and Refund Laws in the EU
The EU and its member states take consumer protection seriously. In the EU, you need a Return & Refund Policy that is not only in compliance with EU laws, but that also thoroughly informs customers of your return and refund practices. You need to make your return conditions, exceptions, and customer...
Is the Refund & Return Policy a Legal Document?
Your Refund & Return Policy counts as a legal document for two reasons. First, the Return & Refund Policy outlines terms between you and your customers. Secondly, these terms are often accepted because they are presented in your Terms & Conditions, which is a legal agreement that's enforceable through browsewrap or clickwrap. This...
Return and Refund Laws in the U.S.
While the U.S. does not have federal laws affecting returns and refunds, it's still a good idea to have a Return & Refund Policy. U.S. state laws do not require a Return & Refund Policy either but under certain circumstances, you need to post this policy conspicuously in your storefront or...
Time limits for Return & Refund Policy
Even if you run a successful e-commerce or retail business, there will be customers who are dissatisfied with their purchase. A Return and Refund Policy offers them a remedy when they face these situations. It helps your business bottom line too by showing that you care. Your policy also affects your...